Privacy Policy

This Privacy Policy explains how Kingsgrove Accounting ("we", "us", "our") collects, uses and protects your personal information when you contact us, enquire through our website, or respond to our advertising. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Kingsgrove Accounting Ltd is an accountancy practice based in Boston House, Grove Business Park, Downsview Road, Wantage, Oxfordshire, OX12 9FF. For any privacy matters, contact us at Hello@kingsgroveaccounting.co.uk or 01235 376133.

Information we collect

We may collect the following information when you contact us, submit a form on our website, or complete one of our Facebook/Instagram lead forms:

• Your name
• Email address
• Phone number
• Business name and business type
• Any information you choose to include in your message or enquiry

How we use your information

We use the information you provide to:

• Respond to your enquiry and contact you about your request
• Provide a quote and our accounting, tax and bookkeeping services
• Manage our relationship with you as a prospective or existing client
• Send you relevant information about our services, where you have agreed to this

Our lawful basis

We process your personal data on the basis of your consent (given when you submit an enquiry or lead form), our legitimate interests in responding to and managing enquiries, and where applicable the performance of a contract for our services. You can withdraw consent at any time.

Sharing your information

We do not sell your personal data. We may share it with trusted service providers who help us operate our business — for example, our customer relationship management (CRM) and communications platforms — who process data on our behalf under appropriate agreements. We may also disclose information where required by law.

Data retention

We keep your personal data only for as long as necessary to respond to your enquiry and provide our services, and to meet our legal and regulatory obligations. If you do not become a client, we will retain your enquiry details for a reasonable period and then securely delete them.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, email Hello@kingsgroveaccounting.co.uk.

Cookies & analytics

Cookies are small text files stored on your device that help websites work and understand how visitors use them. Our website uses two types:

• Essential cookies — needed for the site to function correctly. These are always on and do not require consent.
• Analytics cookies — set by Google Analytics 4 (GA4) to help us measure website traffic, such as which pages are visited, how visitors found us (for example Google search or social media), and the type of device used. This information is aggregated and is not used to personally identify you.

We will not place analytics cookies until you give consent. When you first visit, a banner asks you to Accept or Decline; analytics only run if you accept. You can change your mind at any time by declining the banner, or by clearing your browser's cookies and site data for this website. You can also control or block cookies through your browser settings.

Google Analytics is provided by Google LLC. To learn how Google uses data, see Google's Privacy Policy.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

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